The people who installed it
One number, one address: +32 2 669 10 01 and info@FlatTurtle.com. You reach the team that knows your building, without a ticket queue in between.
Monitoring and support
Every building we look after is watched from the inside around the clock, so we are usually on it before a tenant has to call. And the people who pick up the phone already know your building.
In the rack
Always watching
The TurtleShell, a small box that checks everything on the network
TurtleSonar runs on the TurtleShell, a small box running TurtleOS in the rack of every building we look after. Day and night it checks the internet lines and everything that depends on them: the access points and switches, the screens and their players, the BMS, HVAC, printers, access control, cameras and intercoms. When something stays down, the alert goes to the people who can do something about it: us, your reception or property manager, and the supplier who owns that device. They hear again once it is back.
What it watches
Every device, checked around the clock
Access points, switches, screens, players and the building’s systems
Every green tick is a device that answers. TurtleSonar checks each access point, switch, screen, player, printer and building system on the network, floor by floor. When one stops answering it turns red, and we know which device it is and where it sits.
The alert
The right person hears first
Us, your reception or property manager, and the supplier
When a device stays down, the alert goes to the people who can do something about it: us, your reception or property manager, and the supplier who owns the device. TurtleSonar can tell a dropped line from a single device, so the first call goes to the right party. Everyone hears again once it is back.
Once a month
A report per building, with graphs
It keeps recording when the line is down
Once a month you get a report per building, with graphs. If the connection dropped during the month, the report still covers that stretch, because the TurtleShell inside the building kept recording.
Who you talk to
One number, one address
The team that knows your building
You reach the people who installed it, by phone or by email. If you prefer, your tenants call us directly for anything WiFi or screen related, and you get a summary at the end of the month instead of every ticket.
Always watching
TurtleSonar runs on the TurtleShell, a small box running TurtleOS in the rack of every building we look after. Day and night it checks the internet lines and everything that depends on them: the access points and switches, the screens and their players, the BMS, HVAC, printers, access control, cameras and intercoms. When something stays down, the alert goes to the people who can do something about it: us, your reception or property manager, and the supplier who owns that device. They hear again once it is back.
It also checks the building from the outside. When a whole site goes quiet, TurtleSonar can tell a dropped line from a single device, so the first call goes to the right party.
Once a month you get a report per building, with graphs. If the connection dropped during the month, the report still covers that stretch, because the TurtleShell inside the building kept recording.
“Fast, responsive, proactive support.”
Translated from English
Who you talk to
Tenants welcome
If you prefer, your tenants call us directly for anything WiFi or screen related. You get a summary at the end of the month instead of every ticket.
Status in the open
The status of our platform is public at status.FlatTurtle.com. The screens you own are managed from my.FlatTurtle.com.
How we work
From the first walk-through to the day a player is due for replacement.
A survey before a quote
Before any quote, we spend an afternoon in the building with whoever knows it best, and the proposal that follows is written for that building.
Taking over from your current provider
Switching from the IT provider or installer you have today is part of the job. We take stock of what is there, agree with you what stays and what we replace, and arrange the handover, so the building barely notices the change.
Documented as we go
Every cable labelled, every device on record and as-built documentation at the end, so nothing depends on one person’s memory, ours included.
Replaced before it slows down
Players, access points and switches age. We replace them on our own schedule, before they start to hold the building back.
Before you sign
Support hours and response times follow from what your building needs, so they are part of the proposal rather than this page. If your procurement wants a formal service level agreement on paper, we sign one. Ask during the site survey.
It starts with a walk through your building.
We spend an afternoon in your building and come back with what we’d install, what we’d leave alone and the monthly cost. Free, and no obligation.