--- title: "Building IT monitoring and support | FlatTurtle" url: "https://flatturtle.com/monitoring-and-support" lang: "en" description: "TurtleSonar watches each building from the inside and tells the right people when something needs attention, and the team that installed it acts on it." --- [Solutions](https://flatturtle.com/services) # Monitoring and support Every building we look after is watched from the inside around the clock, so we are usually on it before a tenant has to call. And the people who pick up the phone already know your building. [Book a free site survey](https://flatturtle.com/site-survey) In the rack ## Always watching The TurtleShell, a small box that checks everything on the network TurtleSonar runs on the TurtleShell, a small box running TurtleOS in the rack of every building we look after. Day and night it checks the internet lines and everything that depends on them: the access points and switches, the screens and their players, the BMS, HVAC, printers, access control, cameras and intercoms. When something stays down, the alert goes to the people who can do something about it: us, your reception or property manager, and the supplier who owns that device. They hear again once it is back. [Book a free site survey](https://flatturtle.com/site-survey) [Building systems](https://flatturtle.com/building-systems) What it watches ## Every device, checked around the clock Access points, switches, screens, players and the building’s systems Every green tick is a device that answers. TurtleSonar checks each access point, switch, screen, player, printer and building system on the network, floor by floor. When one stops answering it turns red, and we know which device it is and where it sits. [Book a free site survey](https://flatturtle.com/site-survey) [Building systems](https://flatturtle.com/building-systems) The alert ## The right person hears first Us, your reception or property manager, and the supplier When a device stays down, the alert goes to the people who can do something about it: us, your reception or property manager, and the supplier who owns the device. TurtleSonar can tell a dropped line from a single device, so the first call goes to the right party. Everyone hears again once it is back. [Book a free site survey](https://flatturtle.com/site-survey) [Contact us](https://flatturtle.com/contact-us) Once a month ## A report per building, with graphs It keeps recording when the line is down Once a month you get a report per building, with graphs. If the connection dropped during the month, the report still covers that stretch, because the TurtleShell inside the building kept recording. [Book a free site survey](https://flatturtle.com/site-survey) [Cases](https://flatturtle.com/cases) Who you talk to ## One number, one address The team that knows your building You reach the people who installed it, by phone or by email. If you prefer, your tenants call us directly for anything WiFi or screen related, and you get a summary at the end of the month instead of every ticket. [Book a free site survey](https://flatturtle.com/site-survey) [Contact us](https://flatturtle.com/contact-us) ## Always watching TurtleSonar runs on the TurtleShell, a small box running TurtleOS in the rack of every building we look after. Day and night it checks the internet lines and everything that depends on them: the access points and switches, the screens and their players, the BMS, HVAC, printers, access control, cameras and intercoms. When something stays down, the alert goes to the people who can do something about it: us, your reception or property manager, and the supplier who owns that device. They hear again once it is back. It also checks the building from the outside. When a whole site goes quiet, TurtleSonar can tell a dropped line from a single device, so the first call goes to the right party. Once a month you get a report per building, with graphs. If the connection dropped during the month, the report still covers that stretch, because the TurtleShell inside the building kept recording. > “Fast, responsive, proactive support.” Benoît Reyntjens, Key Account Manager, BNP Paribas Real Estate ## Who you talk to ### The people who installed it One number, one address: [+32 2 669 10 01](tel:+3226691001) and [info@FlatTurtle.com](mailto:info@flatturtle.com). You reach the team that knows your building, without a ticket queue in between. ### Tenants welcome If you prefer, your tenants call us directly for anything WiFi or screen related. You get a summary at the end of the month instead of every ticket. ### Status in the open The status of our platform is public at [status.FlatTurtle.com](https://status.flatturtle.com/). The screens you own are managed from [my.FlatTurtle.com](https://my.flatturtle.com/). ## How we work From the first walk-through to the day a player is due for replacement. ### A survey before a quote Before any quote, we spend an afternoon in the building with whoever knows it best, and the proposal that follows is written for that building. ### Taking over from your current provider Switching from the IT provider or installer you have today is part of the job. We take stock of what is there, agree with you what stays and what we replace, and arrange the handover, so the building barely notices the change. ### Documented as we go Every cable labelled, every device on record and as-built documentation at the end, so nothing depends on one person’s memory, ours included. ### Replaced before it slows down Players, access points and switches age. We replace them on our own schedule, before they start to hold the building back. ## Before you sign Support hours and response times follow from what your building needs, so they are part of the proposal rather than this page. If your procurement wants a formal service level agreement on paper, we sign one. Ask during the site survey. ## It starts with a walk through your building. We spend an afternoon in your building and come back with what we’d install, what we’d leave alone and the monthly cost. Free, and no obligation. [Book a free site survey](https://flatturtle.com/site-survey)